After installation
Robot down? We pick up.
Day or night, our service line takes the call. We narrow down the cause with remote diagnostics and, if needed, send an engineer from the nearest technical center or dealer. Downloads, training and dealers are all below.
- 124/7 service line
- 2Technical centers, weekdays 08:30–17:30
- Now in Korea
24/7 service line
+82 53-0614-2790Breakdowns and alarms, any hour. We start with remote diagnostics.
Email support@example.com
Where to go
Files, training, dealers. All in one place.
Downloads
Catalogs, datasheets, 3D CAD, work envelopes, manuals, certificates and software. No login.
54 files
Hangyeol Academy
Basic, Intermediate and Advanced. Train in Dalseong, Pangyo or online, with a certificate at each level.
3 levels · 8 days
Service and repairs
24/7 service requests, remote diagnostics and spare parts for 10 years after a model is discontinued.
24/7
Find a dealer
Dealers in Seoul, Incheon, Daejeon, Gwangju, Busan and Ulsan, plus 28 partners abroad.
6 in Korea
FAQ
Choosing a robot · Planning and installation · Safety · Training and support · Quotes and purchasing
23 answers
Quotes and demos
Quotes, demos and visits in three short steps. You don’t need to know the model yet.
1 business day
If something breaks
What happens after you call.
One call starts it. We narrow down the cause remotely, then bring the parts or the engineer.
124 h
24/7 service requests
Call, email or send a service request. Breakdowns and alarms are taken at any hour.
2HGC-7
Remote diagnostics
We read the controller’s alarm history and operation log only during a window you approve, and narrow down the cause.
310 yrs
Parts and site visits
An engineer from the nearest technical center or dealer brings the parts. Spare parts are supplied for 10 years.
Questions about service
All FAQsWho do I call when something breaks?
Our service line takes calls 24/7 (+82 53-0614-2790, support@example.com). We start with remote diagnostics to narrow the cause, then send an engineer from the nearest technical center (Hwaseong, Changwon, or Cheongju) or dealer if needed.
How does remote diagnostics work?
Only during a window you approve, we pull alarm history and operating logs from the HGC-7 controller. We never move the robot remotely. We tell your team what we found and what to do next.
How long do you supply spare parts?
For 10 years after a model goes out of production. Common wear parts are stocked at our technical centers and ship right away.
Planning a new cell? Start with the specs.
Start with the part weight, reach and target cycle time. An engineer will be in touch within one business day.
- Main line
- +82 53-0614-2700
- Service 24/7
- +82 53-0614-2790