Asher Kim Portfolio №02 · This is a fictional company. No real quotes, orders, or consultations. · Fictional company
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Service and repairs

Robot stopped? We start remotely.

Our service line is open around the clock. With your permission, we pull the controller’s alarm history and operation log to narrow down the cause, then send an engineer from the nearest technical center or dealer if needed.

Request service+82 53-0614-2790
24/7 service line+82 53-0614-2790

Breakdowns and alarms, any hour. We start with remote diagnostics.

Email support@example.com

24/7 service line

How service works

From the first call to a running line.

  1. 24 h

    24/7 service requests

    Call +82 53⁠-⁠0614⁠-⁠2790, email support@example.com or send the form below. Breakdowns and alarms are taken at any hour.

  2. HGC-7

    Remote diagnostics

    We read the HGC⁠-⁠7 alarm history and operation log only during a window you approve. We never move the robot remotely; we tell your team the cause and the fix.

  3. 10 yrs

    Parts and site visits

    If needed, an engineer from the nearest technical center or dealer visits. Common consumables are stocked at the centers, and spare parts are supplied for 10 years after a model is discontinued.

Safety inspections in Korea. Industrial robots must pass a safety inspection within 3 years of installation and every 2 years after that. We prepare the datasheets and safety function records you need.

Technical centers

The nearest center comes to you.

Headquarters covers Daegu and Gyeongbuk. Our dealers also handle first-line service in their regions.

See all locations on the mapFind a dealer

Technical centerHwaseong, Gyeonggi

Hwaseong Technical Center

Address
64 Dongtangisul-ro, Dongtan-gu, Hwaseong-si, Gyeonggi-do, Korea
Hours
Mon–Fri, 8:30 a.m.–5:30 p.m. KST · Emergency dispatch through the 24/7 service line (+82 53⁠-⁠0614⁠-⁠2790)
Service area
Seoul, Incheon, Gyeonggi, and Gangwon

Technical centerCheongju, Chungbuk

Cheongju Technical Center

Address
77 Yangcheongsandan-ro, Ochang-eup, Cheongwon-gu, Cheongju-si, Chungcheongbuk-do, Korea
Hours
Mon–Fri, 8:30 a.m.–5:30 p.m. KST · Emergency dispatch through the 24/7 service line (+82 53⁠-⁠0614⁠-⁠2790)
Service area
Daejeon, Sejong, Chungcheong, and Honam

Technical centerChangwon, Gyeongnam

Changwon Technical Center

Address
47 Namsangongdan-ro, Seongsan-gu, Changwon-si, Gyeongsangnam-do, Korea
Hours
Mon–Fri, 8:30 a.m.–5:30 p.m. KST · Emergency dispatch through the 24/7 service line (+82 53⁠-⁠0614⁠-⁠2790)
Service area
Busan, Ulsan, and Gyeongnam

Service request

What went wrong, and which robot?

If the line is down, calling is fastest. This form helps us prepare the remote diagnosis.

This is a sample form. Nothing you enter is sent or stored.

On the nameplate, e.g. HGC-2610-04217

City and district, e.g. Changwon, Gyeongnam

Line statusRequired

When it started, during which motion, and any alarm number on the pendant.

A photo of the pendant screen or the alarm log helps. Up to 5 files, 10 MB each. Demo: nothing is uploaded.